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Willow House Care Home

  • Willow House Care Home Willow House Care Home
  • Chatting with Staff Chatting with Staff
  • Enjoying Activities Enjoying Activities
  • Friends Chatting Friends Chatting
  • Dining Room Dining Table
  • Friends Knitting Friends Knitting
  • Home Sweet Home Sign Home Sweet Home
  • Lounge Lounge
  • Bedroom View
  • Bedroom Bedroom


Nestled away from the city centre in a beautiful and peaceful setting, Willow House Care Home offers residential and dementia care in warm and comfortable surroundings. The home has an abundance of character both inside and out, as well as landscaped gardens to the front and rear which are enjoyed by all. 

Stow Park is a popular area of Newport, with handy local shops and the picturesque Belle Vue Park located within a few minutes’ walk of the home. Newport city centre, Risca, Cwmbran and Cardiff are all within easy reach. Willow House Care Home is friendly and welcoming and synonymous with that ‘home from home’ environment.

About Home



Willow House Care Home is part of the Summerhill Group, which is an independent care home provider determined to set high standards in each of its nine care homes in South East Wales. It has 20 fully furnished bedrooms which can be personalised to your tastes, 3 of which are ensuite (13 residential, 7 dementia-residential care). Our care teams are vigorously trained and committed to enabling individuals to live the life that they choose in a place where they can feel safe and at home.

We have a hairdresser who visits regularly and is able to provide that special ‘pampering’ experience in your own home. Other services include regular visits from a Chiropodist, GP, Vision Call Opticians and the Royal Voluntary Service. With two lounge areas which are home to varying activities, beautiful gardens and a dining room set to a high standard, the individuals living at Willow House can be as busy or relaxed as they wish day to day.



Situated just outside the city centre, Willow House Care Home is positioned on a one-way circular road with local amenities including a Pharmacy, Newsagents, Opticians and local pub. Centrally located, Newport Train and Bus stations are approximately a ten minute walk from the home.

By Car:
Willow House is easily accessible by car. If you are using a GPS or route finder system to get to the home, enter our postcode NP20 4HF

By Bus:
Newport Bus service Stow Park and the surrounding areas. Services are frequent and there is a bus stop situated on Stow Hill just before your enter Stow Park Circle.  

By Train:
The nearest train station is Newport, and then buses run to Stow Hill from the Bus Station in the city centre.


Sue Chivers

Sue Chivers - Care Home Manager

Sue has worked in care for many years. She has progressed from being a Carer, Senior Carer, Deputy Manager to being the Registered Manager at Willow House. With her, she brings a wealth of knowledge and experience and is able to lead her team in delivering first class person-centred care. Sue and her care team are passionate about their work at Willow House and show a genuine commitment to enabling older people to live the life that they choose in a place where they are happy and at home. 

Staffing Philosophy

All staff working at Willow House, whether in care, activities of daily living, cleaning, catering or gardening are committed to enabling individuals to have voice, choice and control over their lives in a friendly and homely environment. Together we strive to create a warm and harmonious environment where individuals can feel fulfilled and content and where their families and friends are always welcome as a continuing part of their loved ones’ lives. 

Staff Training

We are committed to the training and development of our team members. Through the continued investment in our people, we not only contribute to the professional development of each member of staff, but also to the achievement of the highest standards in care provision across our homes. Whilst ensuring all team members undertake the required statutory and mandatory training vital for their role, team members are empowered to undertake more specialised training and development to enable them to deepen and extend their knowledge and enhance their skills, talents and capabilities.


Relative, February 2017

“My mother was a resident at Willow House Care Home for several years until health issues meant that she needed nursing care. My sister and I wanted to let you know how much we appreciated the care and attention that was given to her by the staff during her stay at Willow House. Sue Chivers and her team were always very approachable and we felt that not only did they care about our mother but go to know us and our families very well. We were always made welcome on our visits and felt that many of the staff became more like friends to us than just carers to our mother.”

Relative, March 2015

“My mother entered the home for respite when the family went on holiday. She suffers with Alzheimer’s so was not able to look after herself. The feedback I had from other family members who had visited, said she had settled in well. Due to the deterioration in her condition, I requested if she could stay. When I visited the home myself I could see why she had settled in. The carers were dedicated to their work and you could see the level of care was exceptional. The food smell coming from the kitchen was mouth-watering and also drinks were readily available. The accommodation is a room with an en-suite bathroom. You can bring your own furniture or room furnishings and the maintenance man will hang pictures to make it more homely. They also have regular events for the residents to get involved in. I can't fault the staff nothing is too much trouble for them.”

Relative, March 2015

“My relation has been a resident in Willow House for over three years and is receiving good care from Sue the manager and her excellent team.”

Relative, September 2014

“My mother Ann has been at Willow for 8 years. She is now 99 and is happy and comfortable here. The staff are excellent. We know that she has been well cared for and that if there are any problems I am alerted immediately. It is like leaving mum in a family environment. We know that whenever we visit, we will find her looking smart, in matching skirt and blouse (purple is her favourite!) with her hair done. This home from home cannot be faulted from accommodation to staff interaction with the residents.”  


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At a Glance

  • 20 bedrooms
  • Onsite parking
  • Enclosed gardens
  • Two lounges
  • Apetito dining experience
  • Downstairs walk-in shower facilities
  • Stair life access to the second floor
  • Bathroom facilities with chair hoist

Contact Details

Willow House Care Home
21 Stow Park Circle
NP20 4HF

0871 4232607

01633 243079